Sales Associate

At SNIPES, everything revolves around youth culture. In stores and online at snipes.com and snipesusa.com, our community finds a wide range of internationally renowned sneakers and apparel brands for the latest fits from head to toe. We dive deep into subcultures, sponsor some of the biggest hip-hop festivals, events, and sports teams throughout the world to stay close to our community and keep our deep roots in the global street culture community. Therefore, we work closely with key figures from the scene like DJ Khaled, our Chief Creative Officer. But whether it’s sponsorships or developing grassroots projects – we prioritize giving back to the community in everything we do. 

SNIPES has always kept an ear to the streets to create a meaningful impact in the communities we serve. Through our community program “SNIPES serves” and its localized approach we support the needs of our communities, empower, and celebrate our dynamic culture.

Overview: 

The sales associate is responsible for providing excellent customer service including stock and replenishment, as well as maintaining the brand and overall appearance of the store.

Responsibilities

• Achieve or exceed established goals. These include sales, hourly productivity, average dollar sale, units per transaction, conversion, charge accounts and contests, and any other brand specifics KPI’s.
• Actively participate in all contests, promotions and sales incentive programs. Maintain an awareness of all sales promotions.
• Have a complete working knowledge and use of selling skills and customer service standards as set forth in Company training programs.
• Develop and maintain relationships with customers through a friendly attitude and excellent customer service. Answer the telephone in a friendly and professional manner
• Meet Company standards for store appearance, performance, product knowledge and store operations 
• Assist store management as needed to maintain the store. Keep sales floor and stock area clean and organized.
• Follow visual merchandising standards, including keeping fixtures straightened and filled, colorizing displays, and others as directed by the Store Manager/Assistant Manager.
• Assist Store Manager/Assistant Manager to take markdowns in a correct and timely manner. Complete work within deadlines and ask for additional assignments. Perform with minimum of supervision.
• Follow all security policies and procedures, including zone defense. Recognize and react to potential loss prevention issues.
• Watch for potential shortages through prompt servicing of customers, notifying management of external theft (shoplifting) and internal theft.

Key Partners

• Store Management
• Human Resources
• District Manager
• Asset Protection

Qualifications

• Must be at least 16 years of age 
• Strong attention to detail
• Able to work various shifts including weekends and holidays
• Must present a neat appearance and personal grooming
• Candidate will be required to stand for long periods of time throughout their shift.
• Lifting between 15-30 pounds. 

Skills & Cultural Success Factors

• Enthusiasm for the brand
• Strong customer service skills
• Excellent communication skills
• Disciplined and self-motivated
• Goal oriented
• Team player
• Adaptable and flexible
• Fast learner